Refund and Return Policy for NETOPIX
Effective Date: February 18, 2025
At NETOPIX, we strive to ensure our customers are completely satisfied with their purchases. If you are not happy with your jewelry for any reason, we offer a straightforward return and refund policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date of purchase.
- The jewelry must be unused, unworn, and in its original condition with all tags and packaging intact.
- Personalized or custom-made items cannot be returned or refunded unless they are defective or damaged upon arrival.
2. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Us: Email us at contact@netopix.xyz to notify us of your return request. Please provide your order number and the reason for your return.
- Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and instructions on how to send the item back.
- Package the Item: Securely package the item in its original packaging to prevent any damage during transit.
- Return Shipping: Customers are responsible for return shipping fees unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.
3. Refund Process
Once we receive your returned item and confirm it meets the return conditions:
- We will process your refund to the original payment method.
- Refunds will be processed within 7-10 business days after receiving the returned item.
- Please note that original shipping charges are non-refundable unless the return is due to a defect or an error on our part.
4. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original purchase and place a new order for the item you desire.
5. Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately at contact@netopix.xyz with a photo of the damage. We will offer a full refund or send a replacement at no additional cost.
6. Non-Refundable Items
Certain items are non-refundable, including:
- Custom or personalized items (unless damaged or defective)
- Final sale or clearance items
7. Changes to the Policy
NETOPIX reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top.
Contact Us
If you have any questions or need further assistance regarding returns or refunds, please feel free to contact us:
📧 Email: contact@netopix.xyz
🌐 Website: https://netopix.xyz