Shipping Policy for NETOPIX
Effective Date: February 18, 2025
At NETOPIX, we are committed to ensuring that your shopping experience is as smooth and seamless as possible, including the delivery of your beautiful jewelry. Please read our Shipping Policy carefully to understand how we handle your orders and shipments.
1. Shipping Methods
We offer a variety of shipping options to meet your needs, whether you’re looking for standard delivery or a faster option. The available shipping methods and associated costs will be displayed at checkout based on your location.
- Standard Shipping: Delivery within 3-7 business days.
- Expedited Shipping: Delivery within 1-3 business days.
- International Shipping: Available to select countries. Delivery times vary depending on the destination.
Please note that shipping times may vary based on your location, the shipping method selected, and product availability.
2. Shipping Fees
Shipping fees are calculated at checkout based on your shipping address and selected shipping method. The total shipping cost will be displayed before you complete your purchase.
- Domestic Shipping: The shipping fee for domestic orders is calculated based on the size, weight, and destination of the order.
- International Shipping: For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the cost of shipping.
3. Processing Time
Orders are typically processed within 1-2 business days from the time the order is placed. Please note that orders placed on weekends or holidays may be processed on the next business day.
- Order Confirmation: You will receive an email confirmation once your order has been placed.
- Shipping Confirmation: Once your order has been processed and shipped, you will receive an email with tracking information, allowing you to monitor the status of your shipment.
4. Delivery Times
- Domestic Orders: Most domestic orders will arrive within 3-7 business days with standard shipping or 1-3 business days with expedited shipping.
- International Orders: Delivery times for international shipments may vary based on your country and the shipping method selected. Typically, international orders arrive within 7-15 business days.
Please note that delivery times are estimates, and NETOPIX cannot guarantee specific delivery dates.
5. Order Tracking
Once your order has shipped, we will send you a tracking number via email. You can use this number to track the status of your shipment and get real-time updates on its delivery progress.
6. Shipping Delays
While we make every effort to ensure timely delivery, there may be occasional delays due to circumstances beyond our control, including weather, customs processing, or high-volume shopping periods. We recommend that you plan accordingly and place your order early, especially during busy seasons like holidays.
7. Lost or Damaged Shipments
- Lost Shipments: If your order is lost during transit, please contact us at contact@netopix.xyz with your order details, and we will assist you in resolving the issue.
- Damaged Shipments: If your items arrive damaged, please notify us immediately and provide photographic evidence of the damage. We will help resolve the issue by offering a replacement or refund, depending on the circumstances.
8. P.O. Box and APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a valid street address for delivery.
9. International Shipping
- Customs, Duties, and Taxes: International orders may be subject to import taxes, customs duties, and fees, which are imposed once the shipment reaches your country. NETOPIX is not responsible for these charges and recommends that you contact your local customs office for further details.
- Delivery Restrictions: Certain products may be restricted from shipping to certain countries due to customs regulations. We will notify you if any restrictions apply to your order.
10. Shipping Restrictions
Due to logistical reasons, we may restrict shipping to certain areas or countries. If we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and cancel the order.
11. Changes to the Shipping Policy
NETOPIX reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top.
Contact Us
If you have any questions or concerns about your shipment or our Shipping Policy, please don’t hesitate to contact us:
📧 Email: contact@netopix.xyz
🌐 Website: https://netopix.xyz